MES Support Center At the center of development.

What you can expect from MES support:

  • Quick and competent responses to questions and support cases.
  • Contact via email, support request, telephone, or video conferencing tool.
  • Direct contact: you communicate directly with contacts from the tool development teams.
  • No call center, no automatic answers or chatbots.
  • Communication in German, English, or Chinese.
  • Free tool downloads with quarterly updates.
  • Quarterly tool update newsletter with download links and explanatory videos.
  • Regularly updated support website (user instruction, license configuration, FAQs, info about new tool versions, videos, and lots more.)