What you can expect from MES support:
- Quick and competent responses to questions and support cases.
- Contact via email, support request, telephone, or video conferencing tool.
- Direct contact: you communicate directly with contacts from the tool development teams.
- No call center, no automatic answers or chatbots.
- Communication in German, English, or Chinese.
- Free tool downloads with quarterly updates.
- Quarterly tool update newsletter with download links and explanatory videos.
- Regularly updated support website (user instruction, license configuration, FAQs, info about new tool versions, videos, and lots more.)