Welcome to the MES Support Center
You can read all about the MES Software Solutions here. The MES Support Center offers you all the most important information from license configuration and release notes to FAQs. If you can’t find the answer to your question, please get in touch with us by sending a Support Request.
What you can expect from MES support:
- Quick and competent responses to questions and support cases.
- Contact via email, support request, telephone, or video conferencing tool.
- Direct contact: you communicate directly with contacts from the tool development teams.
- No call center, no automatic answers or chatbots.
- Communication in German, English, or Chinese.
- Free tool downloads with quarterly updates.
- Quarterly tool update newsletter with download links and explanatory videos.
- Regularly updated support website (user instruction, license configuration, FAQs, info about new tool versions, videos, and lots more.)
License Configuration
Learn more about the MES Quality Tools License Configuration, general license questions and the MES licensing models as well as how to change your MAC-ID.
MES log4j Security Information
According to our security review none of our MES applications have been affected by CVE-2021-44228. More details here.
