MES Support Center At the center of development.
MES Support

Welcome to the MES Support Center

You can read all about the MES Software Solutions here. The MES Support Center offers you all the most important information from license configuration and release notes to FAQs. If you can’t find the answer to your question, please get in touch with us by sending a Support Request.

Model Examiner®
(MXAM)

Test Manager®
(MTest)

MoRe

Model & Refactor®
(MoRe)

MQC

Quality Commander®
(MQC)

MXRAY

M-XRAY®
(MXRAY)

What you can expect from MES support:

  • Quick and competent responses to questions and support cases.
  • Contact via email, support request, telephone, or video conferencing tool.
  • Direct contact: you communicate directly with contacts from the tool development teams.
  • No call center, no automatic answers or chatbots.
  • Communication in German, English, or Chinese.
  • Free tool downloads with quarterly updates.
  • Quarterly tool update newsletter with download links and explanatory videos.
  • Regularly updated support website (user instruction, license configuration, FAQs, info about new tool versions, videos, and lots more.)

 

License Configuration
Learn more about the MES Quality Tools License Configuration, general license questions and the MES licensing models as well as how to change your MAC-ID.

MES log4j Security Information
According to our security review none of our MES applications have been affected by CVE-2021-44228. More details here.
Your Support

Phone: +49 30 2091 6463 22
support@model-engineers.com

Send a Support Request


Webinars

Webinars

Watch one of our webinars demonstrating the newest features in the latest releases of the MES Quality Tools. Webinars are available via livestream and via our on-demand section. [...]
Trainings

Training classes

Learn how to use the MES Quality Tools effectively. We can teach you how to use the tools and get the most out of them. To do so, we hold training classes worldwide or in-house at your company. Learn more about our training services. [...]
Quality Tools

Quality Tools

The MES toolchain provides you with optimal support in the quality assurance of your software products. Learn more about how the tools can help you specifically. [...]
Tool evaluieren

Tool evaluation

Would you like to evaluate one of our tools? Simply fill out the evaluation request form, and you will receive a six-week evaluation license free of charge. [...]