What support means to MES

At MES, support means taking the customer seriously and providing assistance. We don’t believe in anonymity or automatic and rehearsed answers. That means we don’t have a dedicated team or a call center. Instead, you speak directly with our development teams. This way you get fast feedback from the people who are the most qualified to answer your question, whether they are at the office or working from home. We work on your support request in an agile way. Once your support request has been received, the dev team handles it internally. They discuss your case in their daily stand ups and decide how to provide you with the right support. Complicated requirements are processed professionally and the best solution is found.

Our tools are sold together with a maintenance and support contract. It is valid for 12 months after purchase, after which it must be renewed.

Key benefits

  • Quarterly updates about the newest releases via the Tool Update Newsletter
  • New releases to make sure you can always use the latest features
  • Compatibility with Matlab and TargetLink versions
  • Contact with support via email, telephone or web forms

 

In the meantime the support area of our website is constantly being updated. Besides for user instructions, license configurations, and FAQs you can find all the latest news about our tools and the newest releases as well as video content covering different topics such as functional safety, SOTIF, ISO 26262, and automated testing.